Refund and Returns Policy
Effective Date: [Insert Date]
At Meerico, we are committed to providing our customers with quality food and natural products. Since our products include food and consumable items, we do not accept returns of products once delivered, except in cases where the product is received damaged, defective, or incorrect.
Please read the following policy carefully before placing your order.
1. Non-Returnable Products
All food, herbal, fruit, vegetable, and other consumable products purchased from Meerico.com are non-returnable due to food safety, hygiene, and quality-control reasons.
Once a product has been delivered, we cannot accept returns simply because the customer has changed their mind or no longer requires the product.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during transportation
- Opened, leaking, or otherwise compromised upon delivery
- Defective or unsuitable due to a manufacturing or packaging issue
- Different from the product you ordered
you may contact us to request a refund or other appropriate resolution, subject to verification and approval.
3. Reporting a Damaged or Incorrect Product
Any issue must be reported to us within 3 days of receiving the order.
To raise a return or refund request, customers must provide the following details:
- Order number or invoice/bill
- Clear photographs of the product and packaging
- A continuous unboxing/opening video, where available, clearly showing the condition of the package and product
- A brief description of the issue
- Any other information reasonably requested by our customer support team
Customers should retain the original product, packaging, labels, and invoice until the complaint has been fully investigated.
Requests submitted after 3 days from the date of delivery may not be eligible for a refund or return.
4. Verification and Investigation
Once we receive your complaint and supporting information, our team will review the details and conduct an investigation.
We may verify:
- The condition of the product
- Packaging and shipping condition
- Order and invoice details
- Photographs and unboxing video
- Product batch or lot information
- Other relevant details related to the order
A refund or return will be approved only after the complaint has been reviewed and verified by our team.
Meerico reserves the right to reject a refund or return request if the submitted information is insufficient, the issue is not attributable to Meerico, or the product has been opened, used, altered, or damaged after delivery by the customer.
5. Return Shipping Charges
If Meerico approves a return, the customer may be required to send the product back for inspection, depending on the nature of the complaint.
Unless otherwise agreed by Meerico in writing, the customer will be responsible for the cost of shipping the product back to us.
The returned product must be securely packed and sent in its original packaging, wherever possible.
6. Refund Process
After the returned product, if requested, is received and the investigation is completed, Meerico will determine whether the customer is eligible for a refund.
If the refund is approved, the applicable amount will be processed to the original payment method or through another suitable payment method, as applicable.
The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, or financial institution.
7. Refund Eligibility
A refund may be considered in cases such as:
- Product received damaged during transit
- Product received in a condition that makes it unsuitable for consumption
- Incorrect product delivered
- Other verified issues attributable to Meerico
Refunds will not generally be provided for:
- Change of mind
- Incorrect product selection by the customer
- Customer no longer requiring the product
- Taste or personal preference
- Failure to report an issue within 3 days of delivery
- Damage caused by improper storage or handling after delivery
- Products that have been opened, used, consumed, or tampered with, except where the issue itself is related to a verified manufacturing or product-quality defect
8. Order Cancellation
Orders may be cancelled only if the cancellation request is received before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
If an eligible cancellation is approved, the refund will be processed according to the applicable payment method and refund procedures.
9. Contact Us
For any questions or to report a damaged, defective, or incorrect product, please contact us through the contact details provided on our website.
When contacting us, please include your order number, invoice/bill, photographs, and unboxing video where applicable to help us process your request quickly.
Important: By placing an order on Meerico.com, the customer acknowledges and agrees to the terms of this Refund and Returns Policy.